Please note that the following terms and conditions apply to all international orders:
- Our prices do not include any duty, taxes and VAT or any brokerage fees related to international shipping.
- You will be responsible for paying the duty, taxes, VAT and any brokerage fees related to your order.
- The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.
- La Sultane de Saba is not responsible for delayed delivery of packages due to customs issues when shipping internationally.
- All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the purchaser.
Lost or Damaged Parcels In the unfortunate event that your parcel is lost or damaged during shipping, we will file an insurance claim on your behalf. Upon approval of the insurance claim, we will ship a replacement parcel to you. We appreciate your patience and understanding as we work through the insurance process to resolve the issue.
