Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, UNOPENED, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@lasultanedesabausa.com. If your return is accepted, we’ll send you a return shipping label (for domestic orders only), as well as instructions on how and where to send your package.
For international returns, customers are responsible for all return shipping costs and must arrange shipment back to us at their own expense.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@lasultanedesabausa.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
For health and hygiene reasons, all deodorants are final sale and cannot be returned or exchanged, because the roll-on applicator may come into direct contact with the skin and the product cannot be safely inspected or resold. This policy applies even if the product appears unused.
We will, however, provide an appropriate replacement or refund if a deodorant arrives damaged or defective, or if you receive the wrong product. Please contact contact@lasultanedesabausa.com promptly after delivery and include your order number and photographs of the product and packaging.
Other non-returnable items include perishable goods, personalized or custom products, gift cards, sale items, hazardous materials, flammable liquids, and other personal-care or beauty products identified as final sale.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. A 10% restocking fee will be applied and all missing items will be deducted.
Please note that shipping fees are non-refundable in situations where an order is undeliverable due to incorrect or incomplete address information provided by the customer, or if the customer is unable to receive or collect their package. In these cases, while we are willing to process a return and refund for the items purchased (subject to the return conditions being met and after deducting any applicable restocking fees), we cannot refund the original shipping fees or cover the costs associated with returning the items.
It is the customer's responsibility to ensure that the shipping address entered at the time of purchase is accurate and complete, and that arrangements are made to receive the package. We strongly encourage all our customers to double-check their shipping details upon order confirmation to avoid any delivery issues or additional charges.
Please also note: Any parcel that has been replaced through shipping insurance (due to loss, damage, or non-delivery) cannot be refunded, as it has already been compensated by replacement. Replacement of items via insurance constitutes final resolution, and no additional refunds will be issued on those claims.
Shipping Delays
Please note that we are not responsible for shipping delays caused by the carrier, weather conditions, natural disasters, or other events beyond our control. Once your order has been handed over to the shipping provider, delivery times may vary and are not guaranteed. We do not offer refunds or credits for delayed deliveries due to these external factors.
